- When will your order ship
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Orders usually ship within 3-5 business days. If longer shipping times are expected it will be indicated on the product details page.
- Creating an Account
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Please follow these steps to Create An Account:
- If you have not ordered from Luxus in the past and do not have an account please sign up for an account by clicking on the Create one link in this F.A.Q. or on the left side of the website
- Once you have created an account you will be sent an email requesting that you acitvate your account.
- Click on the link included in this email. This will bring you to the Luxus Accessories website.
- You can now login using the username and password you selected during the registration process.
- Updating Account
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Follow these instruction to Update Your Account:
- Login using your username and password
- Click Account Maintenance on the left hand side of the website under the Product Search box
- Select Account Information
- Enter the information you would like to update
- Click the Disk Icon at the top of the screen to save
- Placing an Order
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Please follow these steps to place an order:
- If you have not ordered from Luxus in the past and do not have an account please sign up for an account by clicking on the Create one link in this F.A.Q.
- Once you have created an account you will be sent an email requesting that you acitvate your account.
- Click on the link included in this email. This will bring you to the Luxus Accessories website.
- Login and then start shopping.
- Once you are ready to checkout click on the Show Cart button on the left and proceed to Checkout.
- Indicate a shipping address if it is different than the one in your account
- Click Next
- Indicate any special instructions for the order and click Confirm Order
- This will bring you to the PayPal system, if you would like to pay by credit card click on "If you do not currently have a PayPal account, Click Here" button and follow the instructions
- If you do have aPayPal account login and follow the instructions
- Once you have completed the transaction in PayPal click Return to Merchant to return to the Luxus Accessories website
- POW Gloves Sizing Chart
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POW Glove Sizing Chart
Right-Click and select Print Picture or Right-Click > View Image and then File > Print - International Shipping
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International Shipping is available on a case by case basis. Be Advised that it can be rather pricey! Please contact us for rates and estimated delivery times.
- Damaged or Defective Product
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If there is extensive damage to the package when it arrives, refuse the order. If you receive damaged or incorrect product, contact Customer Service IMMEDIATELY at 250-860-8541. Please have your Order ID number from the enclosed invoice available.
IMPORTANT: If you have not contacted Customer Service within 3 days of receiving your product, it may have to be dealt with as a manufacturer’s defect directly with the manufacturer.
Depending on the product and its availability, it may take up to 5-7 business days to process your return once the item is back in our possession. Business days are Monday-Friday, excluding Holidays. We will notify you of any delays and will do our best to rectify any errors as quickly as possible.
For more information please see our Luxus Guarantee. - Payment Options
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Luxus Accessories uses PayPal as our trusted name in the Internet E-Commerce industry and accept all major forms of payments including: Visa, MasterCard, Amex, Discover, E-check, or PayPal Account.
- Forgot Password
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If you have forgotton your password follow these instructions:
- Click on the Password Reminder in this F.A.Q.
- Enter the Email address you used during the registration process
- Click Submit.
- You will receive an email with instructions.
- Wrong or Missing Item Shipped
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Customer satisfaction is our top priority. Every transaction must result in a pleasant, convenient and successful shopping experience. We guarantee 100% accuracy on all orders or they will be returned at no charge. For more information please see our Luxus Guarantee.
- Repairs and Manufacturer's Warranty Policy
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You receive the same warranties we receive from manufacturers and suppliers, allowing you full advantage of the warranties available. However, certain product warranty claims are best dealt with directly with the manufacturer and not Luxusaccessories.com.
Certain manufacturers process repairs and warranty defects directly. Dealing directly with the manufacturer can be convenient and save you time and money. Please contact Luxus Accessories Directly and an associate will give you the best contact info for the required department.
IMPORTANT: There is no scratch warranty on sunglass lenses!
For more information please see our Luxus Guarantee. - How to return an order
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Each product on your order can be returned for a refund or exchange within the 30 days. This means that if you order 3 items and want to return all 3 items, you must exchange for the same amount of items or be charged re-stocking fees on the items that are not being exchanged. For more information please see our Luxus Guarantee.
- Technology and Security
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Luxus Accessories chose to use PayPal to process our credit card transactions due to the security their system provides. Following is a statement from the PayPal website in regards to their security.
"The security of your information, transactions, and money is the core of our business and our top priority at PayPal.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
" - Cancel your Order
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If you need to cancel your order you must contact us within 24 hours of placing your order to ensure the cancellation is received prior to shipping. If the order has already shipped you can request an exchange or a refund with a standard 20% restocking fee. For more information please see our Luxus Guarantee.
- Change or modify your order
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If you need to change or modify your order you must contact us within 24 hours of placing your order to ensure the changes are received prior to shipping.
- Add new Shipping Address
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Follow these instruction to Update Your Account:
- Login using your username and password
- Click Account Maintenance on the left hand side of the website under the Product Search box
- Select Shipping Information
- Click Add New
- Enter the information the shipping information
- Click save at the bottom of the screen to save
- Privacy Policy
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Luxus Accessories respects each individual's right to personal privacy. We will collect and use information only in the ways disclosed in this statement.
Any and all information collected by Luxus Accessories on the Luxus Accessories website, via email or through any direct contact is owned by Luxus Accessories and will not be sold or rented to any 3rd parties.
Luxus Accessories will only use the information provided by you to deliver the services you have requested.
At Luxus Accessories, protecting our customers and site users is of the highest priority. Therefore, we take every precaution to protect your right to privacy through secure networks, limited access to customer's information to only those staff that requires that information and constant monitoring of access to all customer information databases.
If you have any questions or concerns about the use or protection of your personal information please feel free to contact us.
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Luxus Twitter
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In line for take off were number 19 on the runway. I think we should just pass em all on the right and just rumble through the grass.
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Wakeboarders urgently needed for the first ever Spring Olympic Downhill Wakeboard event at Whistler. Bring your towel it'll be wet.
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tax time. verdict driving a black car is hurting my bottom line... my car wash account is way over budget
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do one thing a day that scares you ...
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There are people who have what it takes to make it happen, People who work very hard to make it happen and People who say, "what happened?"